Refund policy

When you purchase online, you have a statutory right to return a Product (other than perishable produce) up to 7 days after your order has been delivered (cooling off period), this is extended to 14 days if you are located within the European Union. We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the Product to us and we will organise a refund (excluding return delivery cost). If a product is damaged or faulty please contact us and we will organise a replacement or refund. All goods returned must be unused and repacked in the original box. Please return the goods to us by post- please contact us for return address. Please include your order reference number and full name. Please also include an image of the item showing the damage. Once verified, we can then work with you on a solution. The return postage charge must be paid by the customer and this will not be refunded by Shell Craft Wexford unless the item is faulty. It is advisable that you insure the return parcel so it will be traceable as we will not be responsible for goods lost in the post.